Shipping policy

This Shipping Policy applies exclusively to orders placed by businesses, retailers, distributors, hospitality operators, interior designers, and other professional customers through The Napking resellers store.

By placing an order, the customer confirms that the purchase is being made for business or professional purposes.

Order Processing

All orders are subject to acceptance, product availability, and confirmation of the applicable payment terms.

The processing time applicable to each order will be communicated in the quotation, pro forma invoice, order confirmation, invoice, or through direct communication with our commercial team.

Production and Delivery Times

Production and delivery times are agreed individually with the customer.

Any estimated availability, production, dispatch, or delivery date communicated before the order is confirmed is provided for information purposes only.

Unless expressly confirmed in writing as binding, delivery dates are estimates and may vary due to:

• Product availability
  * Production requirements
  * Order quantities
  * Customisation requests
  * Seasonal demand
  * Supplier or carrier delays
  * Customs procedures
  * Events outside The Napking’s reasonable control

A delay in delivery does not automatically entitle the customer to cancel the order, refuse the goods, or request compensation.

If a significant delay occurs, The Napking will inform the customer and communicate an updated estimated delivery date.

Partial Shipments

Orders containing products with different availability or production times may be shipped in one or more separate deliveries.

The Napking may arrange partial shipments where this is operationally necessary or has been agreed with the customer.

Any additional shipping costs resulting from a request made by the customer may be charged separately.

Shipping Costs

Shipping costs are calculated according to:

* Destination
* Order volume and weight
* Number of parcels
* Type of products
* Required delivery service
* Any special handling requirements

The applicable shipping cost will be indicated in the quotation, order confirmation, pro forma invoice, invoice, or checkout.

Unless otherwise agreed in writing, shipping costs are paid by the customer.

Couriers and Tracking

Orders are shipped using couriers and logistics partners selected by The Napking according to the destination, parcel size, order value, and type of goods.

Tracking information will be provided when available after the order has been collected by the courier.

The customer is responsible for providing a complete and accurate delivery address, including:

* Company name
* Contact person
* Telephone number
* Email address
* VAT or tax information, where required
* Any delivery restrictions or opening hours

Additional costs caused by incorrect information, failed delivery attempts, refused deliveries, limited access, or failure to collect the shipment may be charged to the customer.

Delivery and Inspection

The customer must inspect the external condition of the shipment at the time of delivery.

Any visible damage, missing parcel, opened packaging, or irregularity should be:

* Reported immediately to the courier
* Clearly noted on the delivery receipt
* Documented with photographs
* Communicated promptly to The Napking

Signing the delivery receipt without noting visible damage may make it more difficult to submit a claim against the courier.

The customer should retain the original packaging until the goods have been fully inspected.

Customs Duties and Import Charges

For international shipments, customs duties, import taxes, brokerage fees, local charges, and any other costs imposed by the destination country are the responsibility of the customer, unless otherwise agreed in writing.

The customer is responsible for providing all information and documentation required for customs clearance.

The Napking is not responsible for delays caused by customs procedures, inspections, missing documentation, or the customer’s failure to pay import charges.

Customs rules and charges may apply when goods enter or leave the European Union.

Contact

For information regarding a B2B shipment, please contact:

Email: info@thenapking.com
Telephone: +39 091 6883142

Please include the company name and order number in all communications.